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Thank you for your purchase from Brockit Pro. We hope you’re happy with your order, but if for any reason you’re not completely satisfied, you may return your item(s) for a refund, store credit, or exchange – subject to the terms below.
Returns
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All returns must be requested and returned within 14 days of the purchase date.
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Items must be unused, in their original condition, and returned with all original packaging, tags, and labels.
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We do not offer a free returns policy – return postage costs are the responsibility of the customer.
Please note:
Returns of concrete mix products (such as our Off White Worktop Mix) must be arranged and returned by the customer. Brockit Pro does not cover shipping costs for returning concrete or palletised items.
Return Process
To initiate a return, please contact us first at info@brockitpro.com. Once approved, we’ll provide you with the appropriate return address.
Please ensure all items are securely packaged to avoid damage in transit.
Refunds & Restocking
Once we receive and inspect your return, we will process your refund, exchange, or store credit.
Please allow up to 3 working days from receipt for this to be completed.
Restocking Fee:
All returns are subject to a restocking fee, which will be deducted from your refund. The fee varies depending on the item but will be clearly outlined when you contact us to arrange your return.
Delivery Information
At Brockit Pro, we aim to get your products to you quickly and safely so you can crack on with your project without delays.
Delivery Times
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Orders are usually processed within 1–2 working days.
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Standard delivery typically takes 2–4 working days after dispatch.
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You’ll receive tracking details as soon as your order has been shipped.
Delivery Charges
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Delivery costs are calculated at checkout based on the weight, size, and destination of your order.
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For larger or palletised items, additional charges may apply – these will be clearly shown before you complete your purchase.
Local Collection
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Collection from our warehouse is available by appointment. Please contact us before placing your order if you'd like to collect in person.
Important Notes
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Please ensure someone is available to receive and inspect your delivery.
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If you're ordering to a construction site or commercial address, make sure the site is accessible for courier vehicles.
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Let us know of any special delivery requirements or restricted access when placing your order.
Delivery Support
If you have any questions about your delivery, or need to make changes after placing your order, please get in touch at info@brockitpro.com – we're happy to help.
Privacy Policy
Effective Date: 02/01/2024
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INTRODUCTION
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Brockit Pro are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.brockitpro.com and when you interact with us.
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We may collect and process the following types of personal information:
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Contact Information: Name, email address, phone number, and postal address.
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Payment Information: Billing information if you make a purchase.
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Technical Data: IP address, browser type, and operating system.
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Usage Data: Information about how you use our website and services.
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Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
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We may use the information we collect for the following purposes:
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To provide, operate, and maintain our website and services.
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To process your transactions and manage your orders.
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To communicate with you, including responding to your inquiries and sending you updates.
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To improve our website, products, and services.
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To send you marketing communications, where you have opted in to receive them.
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To comply with legal obligations.
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We will process your personal information only when we have a legal basis to do so. This may include:
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Your consent
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The performance of a contract with you
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Compliance with a legal obligation
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Our legitimate interests, provided that they do not override your rights
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We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
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Service Providers: We may share your information with third-party service providers who perform services on our behalf.
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Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
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We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
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You have the following rights regarding your personal information:
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The right to access
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The right to rectification
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The right to erasure
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The right to restrict processing
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The right to data portability
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The right to object to processing
To exercise these rights, please contact us using the contact details below.
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We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
CONTACT US​
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If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
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